September 22, 2016

Broken Chromebook

My student’s Chromebook is broken.  What do I do?
When a student has a broken Chromebook, they need to follow the established process for repair in each building.

  • Gurney – Let the teacher know the Chromebook is broken.  They’ll report that to the tech team and our crew will get it fixed.
  • Intermediate School – Let the homeroom teacher or any office personnel know the Chromebook is broken.  They’ll report that to the tech team and our crew will get it fixed.
  • Middle School – Complete the Chromebook Repair Form on the district website. Once that is complete, the student should take the Chromebook to the Innovation Center to turn it in and receive a loaner.   The technology team will get the Chromebook fixed and returned to the student as soon as possible.
  • High School – Complete the Chromebook Repair Form on the district website. Once that is complete, the student should take the Chromebook to the Innovation Center to turn it in and receive a loaner.   The technology team will get the Chromebook fixed and returned to the student as soon as possible.

Do I have to pay for repairs?
The $50 annual fee covers one accidental issue each year.  For example, if your child drops the Chromebook and the screen breaks, the $50 fee you paid at the start of the year will be used to cover the cost of repair.   If the device is broken a second time during a school year, parents will be billed the cost of the parts required to repair the device.

Intentional Damage
There are some cases where a student’s Chromebook is damaged through neglect, misuse or other ways that would not be considered accidental.  The technology director will review each suspected case to determine whether or not the damage was intentional.  In those rare incidences where a device was damaged on purpose, parents will be billed the full cost to repair the machine.